Quality Policy

Being an ISO 9001: 2015 certified Company, we are driven by the seven 7 key quality management principles viz., customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision-making, and relationship management.

Customer Focus

Our focus is to meet and exceed customer expectations. To treat every customer interaction as an opportunity to deliver more value, increasing repeat business, revenue and our reputation in the process.

Leadership

Unify the purpose and direction of our workforce and create productive environments for all employees to pursue quality objectives.

Engagement of People

Effectively and efficiently managing quality at all levels of our organization. We have deep trust and respect for all employees and stakeholders. We ensure employees understand the importance and value of their contributions.
we empower people to take initiative and promote the quality culture without fear.

Process Approach

Our quality management system includes a wide array of inter-related processes to produce consistent and predictable results. We define objectives clearly and create formal processes to achieve them.

• Understand process interdependencies and analyze the impact of any changes.
• Address risk proactively to optimize the overall outcomes of quality management.
• Involve everyone in defining and understanding the processes – including not only our internal teams, but external parties such as suppliers, Buyers as well.

Improvement

We focus on continuous improvement, streamline root-cause investigations, enhance the drive for innovation and boost our ability to anticipate and react to both internal and external opportunities.

• Educate and train all levels of employees to run basic quality management tools and methodologies.
• Connect improvement considerations to the development of new products.
• Deploy specific processes to execute improvement projects across your organization.
• Measure the results – employee training, process improvements, quality levels.

Evidence-Based Decision Making

We base our decision on analysis and evaluation of data to minimize the risk and maximize operational efficiency, assess process performance effectively and gain a deeper understanding of potential unintended consequences. Strike a balance between evidence, experience and intuition when making decisions.

Relationship Management

We manage relationships with external partners like our suppliers, Buyers.

• Map out all relevant relations with suppliers, partners, customers, and investors.
• Define KPIs and goals for each relationship.
• Prioritize relationship management based on quality impact.
• Measure the performance of each relationship and provide feedback to partners.

We constantly review the effectiveness of Quality Management Systems to achieve the continual improvement.